IMPORTANT: PLEASE NOTE UPDATED 2022 WINTER ENERGY PRICE HIKES NOTED BY NATIONAL GRID – SEE ‘HEAT’ TAB BELOW FOR DETAILS
See each tab below for frequently asked questions and answers regarding your apartment, appliances, Worcester public services, etc.
For Immediate Medical Or Safety Emergency, Dial 911
Please Note: if you are a tenant of one of our units, you are not considered part of the university student housing and campus. Any calls to Campus Police should concern issues that are occurring on campus only. You must contact Worcester police or Worcester EMS for emergencies, noise complaints, etc. happening around your building. All non-immediate building matters can be addressed to MaxMia Properties during normal business hours.
For Non-Emergency Police Help, Call:
Worcester Police: 508-799-8466
For small pests such as insects or mice, please call MaxMia Properties to discuss, or Report A Problem on this website.
For larger pests or animals that are creating a hazard in or around the apartment building, call:
Worcester Animal Control: 508-799-1211
For Gas – Heat, hot water, and gas stove inquiries call:
For Electricity call:
National Grid 1-800-322-3223
Charter/Spectrum: 1-866-874-2389 or 1-800-971-8185
PLEASE NOTE: NO “DISH” SERVICES ARE ALLOWED
All apartments will have a cable/internet port available, generally in the living room area. See photo above for an example of a cable plug, and a standard coaxial cable connected to it.
- NO DISH SERVICE ALLOWED IN BUILDINGS. We generally allow Charter/Spectrum cable or cable/internet hookups in our units. Please contact them to schedule your internet setup.
- Always make sure to indicate you are a new resident at this address, so that you are not involved with the account particulars of the previous tenant.
- Situate the modem and your wireless router (if you are setting one up yourself) at an optimal location for the unit for best wi-fi signal. The modem is the device given to you by your cable/internet provider, that connects to the wall via a coaxial cable. Depending on the model, some modems can also double as a wi-fi router, or you can choose to connect your own router and set it up yourself. Make sure to situate all devices in a way that they are hidden but reachable if you need to restart or reset them.
- Always protect your wi-fi and assign a secure password to your access point. Your internet service is for your and your roommates’ use only.
- Remember to return all cable/internet equipment you are renting from the cable/internet provider when you move out. We are not responsible for equipment left behind and any fees associated with the return of this equipment.
- Please keep your apartments clean by sweeping for dust and other materials everywhere, including under heating radiators, furniture, corners, etc.
- Keep all surfaces clear, especially of food items or crumbs.
- Secure all trash in bins and bags + trash receptacle so that none of it is cluttering your hallways or staircases.
This will help to keep you healthy in your apartment, and also will deter small pests such as mice from gathering.
- Please take care to load the dishwasher carefully. There is a particular way dishware and utensils should be loaded in a dishwasher in order to efficiently clean them, and also to avoid things like a leaking dishwasher, or other mechanical failures. Please don’t hesitate to ask us for recommended usage of the particular dishwasher in your unit.
- Please see this article about how to properly prepare dishware for a dishwasher: https://www.wikihow.life/Load-a-Dishwasher
- Here is a helpful video with general tips on loading a dishwasher properly:
- Cleaning the filter on a dishwasher: please see the following video for some basic instructions on how take your dishwasher apart in order to clean the filter, which is recommended to do from time to time to keep the dishwasher running smoothly. Make sure to clean the filter that is located at the bottom of the dishwasher/ We recommend that you contact our office if you would prefer that we send someone over to service your dishwasher for you. Please call us or use our Report A Problem form.
- Clear your dishes before placing them in the dishwasher.
- Circuit Breakers
If you notice that the electricity is only partially working in your unit, and does not appear to be out in the other units in your building, or the street lights and other buildings on your street appear unaffected, that may mean your circuit breakers simply need to be reset. Please view the video below to see how each unit’s set of circuits are labeled, what they look like, and how to reset the circuit breaker. Note that all circuit breaker switches should be aligned in the same position, if one switch is not, then it needs to be reset so it matches the rest.
- GFI Plugs
If you find that just a portion of your kitchen’s outlets are no longer working, you may need to reset the Ground Fault Interrupter (GFI) plug that is on your wall. It is typically a red switch that may be popped out if the above is the case. Please see the video below for instructions on how to reset the GFI plug and restore power to your outlets.
- Please note the note below from National Grid regarding energy pricing for winter 2022:
Energy bills will increase this winter heating season as a result of the global energy crisis, inflation, and energy supply constraints. We buy our energy supply on a set schedule under rules overseen by our state regulator and never mark-up supply costs — you pay what we pay.
We understand the impact of higher energy costs, especially while other business expenses are increasing. We’re committed to helping your business manage higher energy bills.
What does this mean for our Massachusetts small commercial and industrial business customers?
Assuming typical winter weather, here is the estimated* increase for this winter heating season:
Electric bills will be $229 higher each month compared to last year. That’s a 76% increase for the same amount of energy use, driven by higher electric supply prices**.
*Based on an average electric use of 1,200 kWh per month during the six-month winter heating season — November 1, 2022, to April 30, 2023. You can find your electric usage history on the first page of your bill.
**Increase is for customers on the General Service Small C&I (G-1) rate that received Basic Service supply from National Grid in November 2021 and still remain on Basic Service. Bill impacts for customers on competitive supply will vary depending on the prices contracted with the competitive supplier.
Natural gas bills will be 17% to 29% higher than last year, due partly to higher gas supply prices.
- See our Windows & Blinds section on this page for simple instructions on maintaining your windows and keeping your heating costs low.
- You will be able to program your thermostat in your unit. Please leave the heat on a minimum of 60° if the apartment is going to be empty
- Most thermostats you will find in our units are programmable Honeywell thermostats. See the Honeywell website for their user manual on how to program the thermostat: https://heatingcontrols.honeywellhome.com/homeowner-zone/resource-centre/User-Guides/Programmable-Thermostat/
- See our video below on replacing the battery on a thermostat
- See this YouTube video on how to program a Honeywell thermostat.
- If your unit has a garbage disposal unit installed in the kitchen sink, then you will have the option to dispose of some kitchen waste via the disposal.
- PLEASE EXERCISE EXTREME CAUTION AND CARE WHEN OPERATING THE GARBAGE DISPOSAL. Failure to do so can lead to traumatic injury.
- The disposal is located beneath the kitchen sink, which will collect water and waste inside the disposal. Running the disposal will clear collected water and waste, so make sure to run it after using the sink.
- DO NOT REACH INTO THE SINK/DISPOSAL WITH YOUR HAND. If you need to retrieve something from the disposal, make absolute sure that the switch is set to OFF and disconnect the garbage disposal from the outlet under the sink.
- Always run the garbage disposal first to clear drain before starting dishwasher, if you have both in your unit.
- Avoid using the disposal as an all-purpose trash can. Only organic material such as egg shells, vegetables, tea or coffee grounds, etc. – any material that can be composted. No animal bones or meat, and nothing plastic or metal.
- Mice will generally enter your home to look for food and things like dust or detritus with which they can build nests. Keeping your apartment neat with no food left out on counters and tabletops, no food crumbs on the ground or other surfaces, etc. will give mice less things to forage for and remain in your unit. Do not leave out any cooking oil or exposed peanut butter, as this attracts mice or rats a great deal.
- Try to store all dry food inside tupperware containers instead of plastic bags or cardboard boxes in your cupboards.
- As we are in New England, it is cold for most of the year. Mice and other rodents will generally try to move inside a building where it is warm, during the cold months. Please let us know if you see evidence of mice such as droppings or unattended food that was left chewed, and we will do our best to seal off any potential entrances for mice.
- Clean under radiators and around cupboards and fridges.
- For mouse traps, we generally use the poison approach, which is not as messy as other alternatives. See photo above for a poison bait trap. Mice always generally run alongside walls and corners, so these traps are perfect for luring the mouse to take a bite of the poison, which makes them incredibly thirsty. This causes them to leave the building quickly in search of water, so they do not die within the building walls or on your floor.
- Proper refrigerator care includes making sure to keep the insides of the fridge, and the doors, clean and free of grime or detritus. This helps to keep the refrigerator doors sealing the cool air in properly. Please see the video below on tips to maintain your fridge and prevent cool air leaking
- Keep all meat products in your freezer until you are ready to thaw the meat for cooking
- Fresh produce will keep for up to 2 weeks in the refrigerator, so it is advisable to cook your vegetables as close to the time you obtained them as possible
- Use tupperware containers to keep leftovers separated, so that the odors from all your food can be kept separate from everything else inside the fridge
- All rent checks are due by the 1st of each month.
- To write out a check:
- Decide who among your housemates will be responsible for collecting everyone’s portion of rent, and paying the full sum via one check; separate checks from each tenant will not be accepted.
- Write today’s date in (6)
- Make the check out to MAXMIA MANAGEMENT in (2)
- Write the number amount of the total rent in (3) e.g. $1200
- Write the rent amount in words in (4) e.g. ONE THOUSAND AND TWO HUNDRED
- Important: please write your Street Address and Apt # in Memo (5) so that we can easily track your unit’s payment
- Sign YOUR name in (7). Do not sign anywhere else on the check. Do not write on the back.
- Please see our Online BillPay page for suggestions on how to set up rent payments via your bank, or with Zelle.
- It is a good idea to test your smoke alarms from time to time. You do not have to generally replace the batteries in our smoke alarms for years at a time. Please call us if you are having issues with your smoke alarm.
- Never remove or disable smoke alarms.
- If a smoke alarm is going off without any fire or smoke in the apartment:
- it may have been triggered by general humidity in the apartment. Try opening your windows, or using your bathroom exhaust fan. Sometimes, smoke alarms can get set off by someone taking a hot shower with the bathroom door open, causing steam to collect in the hallway.
- it may have been triggered by a small insect walking through it or around it; check to make sure there are no cobwebs or dust around the alarm
- To reset your smoke alarm, use the end of a broom handle, or safely climb a small step stool, and hold down the center button, as shown in the video above. Sometimes the smoke alarm will cycle through all of its voice prompts (e.g. “Fire”, “Evacuate”, etc.) until it goes quiet. See our video above for how long to depress the center button to complete resetting the smoke alarm.
- See the city of Worcester’s trash and recycling schedule and schedule map to see when trash pickup will occur in your area: http://www.worcesterma.gov/trash-recycling/schedule
Every unit always inherits a recycling bin from the previous tenants. If your unit does not have a Recycling bin, call DPW Customer Service at 508-929-1300 and arrange to purchase a bin for your unit from them.
- What goes in the trash?
See Worcester DPW’s webpage on trash disposal, cost of yellow city trash bags, and what goes or does not go into your trash: http://www.worcesterma.gov/trash-recycling/trash-disposal
Note: trash pickup will only happen with trash placed into yellow city trash bags. These bags can be purchased at most grocery stores and some convenience stores.
- What goes into recycling?
See Worcester DPW’s webpage on recycling, what is acceptable or not acceptable to place into recycling: http://www.worcesterma.gov/trash-recycling/recycling
Note: you must separate plastics and paper, with plastics going into your green bin, and you can designate a separate bin for paper/cardboard only.
- Loading washer
Please do not overload the washers, and use just a minimum of detergent for each load. This keeps the washer operating properly and your clothes will clean more efficiently.
- Cleaning dryer vents
It is important to clean the dryer vents prior to every dryer load, as the dryer lint buildup can lead to fire. Please clean the dryer vent every chance you get.
- See our video below for tips on dealing with a toilet not flushing properly, or constantly flushing water.
Please do not flush feminine hygiene products or paper towels in the toilet, dispose of these items using waste baskets instead.
- See instructions in video below for cleaning and unclogging your bathtub, should your unit contain one.
- See our video below; keeping windows clean, tightly shut, and locked during the cold months will help retain your heat, and also makes sure your energy costs remain low.